Welcome to House of Anaaya.

These Terms of Service (“Terms”) govern your access to and use of the House of Anaaya website, products, services, and purchases. Throughout these Terms, “House of Anaaya”, “we”, “us”, and “our” refer to the business operating House of Anaaya.

By accessing our website, placing an order, or using our services, you agree to these Terms, together with our Privacy Policy, Return & Exchange Policy, Shipping Policy, and other policies displayed on our website.

Please read these Terms carefully before placing an order.

1. GENERAL CONDITIONS

By using our website, you confirm that you are legally capable of entering into a transaction or are using the website under appropriate supervision or authorisation where required by applicable law.

You agree not to use our website, products, content, or services for any unlawful, fraudulent, abusive, or unauthorised purpose.

We reserve the right to restrict or refuse service where reasonably necessary, including in cases involving suspected fraud, misuse, abusive behaviour, repeated delivery refusals, or violation of these Terms, subject to applicable law.

2. PRODUCT INFORMATION

We make reasonable efforts to display product information accurately, including:

• Product images
• Colours
• Designs
• Fabric information
• Sizes
• Measurements
• Specifications
• Descriptions
• Prices

However, the actual colour of a product may vary slightly from what appears on your screen due to photography, lighting conditions, editing, screen brightness, display settings, and device differences.

For printed, embroidered, woven, handcrafted, embellished, or similarly manufactured products, minor variations in print placement, embroidery, weave, texture, embellishment, or finishing may occur.

Such reasonable variations do not necessarily constitute manufacturing defects.

Customers should carefully review product descriptions, size charts, images, and other available product information before placing an order.

3. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

Adding a product to your shopping cart does not guarantee its availability until the order is successfully placed and accepted.

In rare circumstances, a product may become unavailable after an order has been placed because of:

• Inventory discrepancies
• Simultaneous orders
• Quality-control issues
• Technical errors
• Stock damage
• Operational issues

House of Anaaya reserves the right to cancel an affected item or order if we are unable to fulfil it.

If payment has already been received for an order that we cannot fulfil, the applicable amount will be refunded through the original payment method or another legally permissible method.

4. PRICING

All prices displayed on our website are stated in the applicable currency and are subject to change without prior notice.

The price applicable to your order will generally be the price displayed and confirmed at the time the order is successfully placed, subject to correction of genuine technical or pricing errors as permitted by applicable law.

Prices may vary during:

• Sales
• Promotional campaigns
• Festival offers
• Coupon campaigns
• Clearance events
• Limited-time offers

A subsequent reduction in the price of a product does not automatically entitle a customer to a refund of the difference for an earlier completed purchase.

5. ORDERS

Once an order is placed, customers should verify their:

• Name
• Contact number
• Email address
• Shipping address
• PIN code
• Product
• Size
• Colour/variant
• Quantity
• Payment method

House of Anaaya will not be responsible for delivery issues arising solely from incorrect information supplied by the customer, subject to applicable law.

We may contact customers to verify orders where reasonably necessary.

6. ORDER ACCEPTANCE & CANCELLATION

Receipt of an order confirmation does not necessarily mean that an order has been finally accepted for fulfilment.

House of Anaaya may cancel an order where reasonably necessary due to circumstances such as:

• Product unavailability
• Payment failure
• Suspected fraudulent activity
• Incorrect pricing caused by a genuine technical error
• Incorrect inventory information
• Incomplete customer information
• Delivery location restrictions
• Operational or logistical limitations

If a prepaid order is cancelled by House of Anaaya because we cannot fulfil it, the applicable amount paid will be refunded in accordance with applicable law.

Customer-requested cancellations may be subject to our Cancellation Policy and the dispatch status of the order.

7. PAYMENT

We may provide payment options such as:

• UPI
• Credit Card
• Debit Card
• Net Banking
• Wallets
• Cash on Delivery
• Partial COD
• Other supported payment methods

Availability of payment methods may vary by customer, order value, location, product, or other operational factors.

Online payments may be processed through third-party payment service providers.

Customers should never disclose their OTP, CVV, UPI PIN, internet banking password, or similar confidential banking credentials to anyone claiming to represent House of Anaaya.

8. CASH ON DELIVERY & PARTIAL COD

Cash on Delivery or Partial COD may be available only for eligible orders, locations, or customers.

House of Anaaya reserves the right to enable, disable, or restrict COD where reasonably necessary due to:

• High RTO risk
• Previous delivery refusals
• Repeated unsuccessful deliveries
• Fraud prevention
• Order value
• Courier restrictions
• Serviceability limitations

For Partial COD orders, any applicable advance amount and its refundability will be disclosed in accordance with the applicable order terms and law.

9. SHIPPING & DELIVERY

Orders are generally processed and delivered within approximately 8–15 working days, subject to product availability, delivery location, courier operations, and other relevant circumstances.

Delivery may take longer during:

• Festivals
• Sale periods
• Public holidays
• High-volume periods
• Severe weather
• Transportation disruptions
• Courier delays
• Events beyond our reasonable control

Delivery timelines are estimates unless expressly stated otherwise.

Customers are responsible for providing complete and accurate shipping information.

10. REFUSAL OF DELIVERY & RTO

Once an order has been dispatched, customers are requested to accept delivery.

If a customer refuses delivery without a valid reason or repeatedly fails to accept the shipment despite reasonable delivery attempts, the shipment may be marked RTO (Return to Origin).

Where permitted by applicable law and disclosed order terms, applicable shipping, handling, COD, or Partial COD charges may be non-refundable or deducted.

House of Anaaya may restrict COD facilities for customers associated with repeated delivery refusals, fake orders, or excessive RTO activity.

11. RETURNS, REFUNDS & EXCHANGES

Returns, exchanges, replacements, and refunds are governed by our separate Return & Exchange Policy.

Except where otherwise required by applicable law or stated in our policies:

• Products once sold are generally non-returnable.
• Monetary refunds are generally not provided merely for change of mind.
• Eligible size exchanges must be requested within 2 days of delivery.
• Returned products must satisfy our inspection and eligibility requirements.
• Applicable exchange and shipping charges may be payable by the customer.

Customers should read our complete Return & Exchange Policy before placing an order.

12. SALE & PROMOTIONAL PRODUCTS

Products purchased under promotional schemes including:

• Clearance Sale
• End of Season Sale
• Flash Sale
• Buy 1 Get 1 Free
• Buy 2 Get 1 Free
• Combo Offers
• Festival Offers
• Free Product Offers
• Coupon Code Offers
• Discounted Products
• Final Sale Offers

may be designated non-returnable, non-refundable, and non-exchangeable, except where a remedy is required under applicable law.

Free products included as part of promotional offers have no independent cash or refund value.

13. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a materially damaged, defective, or incorrect product, please contact our customer support team within 2 days of delivery.

We may reasonably request:

• Order number
• Product photographs
• Packaging photographs
• Shipping-label photographs
• Video evidence where appropriate

Claims will be reviewed based on the evidence provided, our dispatch/quality-control records, the nature of the issue, and applicable law.

Where a valid claim is established, an appropriate remedy will be provided in accordance with applicable law and our policies.

14. SIZE & FIT

Customers are responsible for reviewing the applicable size chart and product measurements before ordering.

Sizing and fit can vary depending on garment design, fabric, construction, and individual body measurements.

A customer's usual size in another brand does not necessarily guarantee the same fit in a House of Anaaya product.

Eligible size exchanges will be handled according to our Return & Exchange Policy.

15. PROMOTIONAL OFFERS & COUPONS

Promotional offers and coupon codes may be subject to:

• Minimum order values
• Selected products or collections
• Specific validity periods
• Usage limits
• Customer eligibility
• Other campaign-specific conditions

Unless expressly permitted, multiple coupon codes or promotional offers cannot be combined.

House of Anaaya may modify or discontinue promotional campaigns subject to applicable law and commitments already made to customers.

16. FRAUDULENT ORDERS & MISUSE

House of Anaaya reserves the right to investigate transactions where there is reasonable evidence of:

• Fake orders
• Fraudulent payments
• Repeated unjustified COD refusals
• Excessive RTO activity
• Manipulated claims
• Misuse of promotional offers
• Abuse of return or exchange facilities
• Unauthorised transactions

Where appropriate and permitted by law, we may cancel affected orders or restrict certain ordering or payment facilities.

17. WEBSITE ACCURACY

We endeavour to ensure that information on our website is accurate.

However, occasional typographical errors, pricing errors, inventory errors, product-description errors, or technical issues may occur.

Where a material error is discovered, House of Anaaya may take reasonable corrective action, including contacting the customer, correcting the information, or cancelling an affected order where legally permissible.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, content made available by House of Anaaya, including:

• Brand name
• Logos
• Product photography
• Product videos
• Graphics
• Artwork
• Website design
• Written content
• Product descriptions
• Promotional creatives

is owned by, licensed to, or otherwise lawfully used by House of Anaaya.

Such content may not be copied, reproduced, republished, commercially exploited, or used without appropriate permission where protected by applicable intellectual-property law.

19. USER CONTENT & REVIEWS

If you submit a review, testimonial, photograph, feedback, or other content to House of Anaaya, you confirm that you have the necessary rights to submit that content.

You must not submit content that is unlawful, defamatory, fraudulent, threatening, infringing, or otherwise prohibited by applicable law.

Any use of customer-created content for promotional purposes will be subject to applicable rights, permissions, and law.

20. THIRD-PARTY SERVICES

Our website may use or link to third-party services such as:

• Payment gateways
• Courier providers
• Social-media platforms
• Analytics providers
• Advertising platforms
• Technology providers

House of Anaaya does not control independent third-party websites or services and is not responsible for their separate terms, privacy practices, availability, or conduct except to the extent required by applicable law.

21. PRIVACY

Personal information collected through our website and services is handled in accordance with our Privacy Policy and applicable law.

By using our services, you acknowledge that your information may be processed as described in the Privacy Policy.

22. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, House of Anaaya will not be liable for indirect, incidental, special, or consequential losses arising solely from the purchase, delivery, delay, or use of our products or services.

Nothing in these Terms excludes or limits any liability or consumer remedy that cannot legally be excluded or limited.

Where legally permissible, our monetary liability relating to a specific transaction will ordinarily not exceed the amount actually paid by the customer for the product giving rise to the claim.

23. RIGHT TO VERIFY CLAIMS

House of Anaaya may, subject to applicable law:

• Verify customer claims.
• Request reasonable supporting evidence.
• Conduct quality inspections.
• Review dispatch and order records.
• Reject fraudulent or unsupported claims.
• Investigate suspicious transactions.
• Take reasonable measures against repeated misuse of customer-support, exchange, or claims facilities.

Decisions will be based on the circumstances, available evidence, our applicable policies, and applicable law.

24. FORCE MAJEURE

House of Anaaya will not be responsible for delays or failures caused by circumstances reasonably beyond our control, subject to applicable law.

Such circumstances may include natural disasters, floods, severe weather, strikes, transportation disruptions, government restrictions, internet or telecommunications failures, courier disruptions, civil disturbances, epidemics, pandemics, or similar events.

25. CHANGES TO THESE TERMS

House of Anaaya may revise these Terms from time to time to reflect changes in our operations, services, policies, technology, or applicable law.

Updated Terms will be published on our website with an updated revision date where appropriate.

Changes will not retrospectively remove mandatory rights that a customer already has under applicable law.

26. SEVERABILITY

If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

27. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

Subject to applicable consumer-protection legislation and any mandatory jurisdictional rights available to consumers, disputes relating to transactions with House of Anaaya shall be subject to the jurisdiction of the competent courts at Surat, Gujarat, India.

28. CONTACT INFORMATION

For questions regarding these Terms, orders, products, or our policies, please contact:

HOUSE OF ANAAYA

Customer Support: +91 91515 30307
Email: info@houseofanaaya.com

Business Address:
6023/24, C-Block, 6th Floor,
Rajhans Fabrizo, Near Puna Patiya, Kangaroo Circle,
Godadara Dindoli Road, Magob,
Surat, Gujarat – 395010, India

By accessing the House of Anaaya website, placing an order, or using our services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them, subject to your rights under applicable law.

Thank you for choosing House of Anaaya.