Shipping policy

Thank you for shopping at House of Anaaya. This Shipping Policy explains our order processing, shipping, delivery timelines, charges, tracking, and related procedures for domestic and international orders.

By placing an order with House of Anaaya, you acknowledge the shipping terms outlined below.

1. SHIPPING DESTINATIONS

House of Anaaya currently offers shipping:

  • Across India
  • Internationally to eligible countries and locations

International shipping availability may vary depending on courier serviceability, local regulations, and other logistical considerations.

2. DOMESTIC SHIPPING – INDIA

Free Shipping

We offer FREE SHIPPING on eligible orders across India, unless otherwise specified on the website, product page, or at checkout.

Delivery Timeline

Domestic orders generally take approximately 2–5 business days after dispatch to reach the customer.

Delivery times may vary depending on:

  • Delivery location
  • PIN code serviceability
  • Courier partner
  • Public holidays
  • Sale or festive periods
  • Weather conditions
  • Transportation disruptions
  • Other circumstances beyond our reasonable control

The delivery timeline is an estimate and not a guaranteed delivery date.

Delivery Partners

We work with established third-party courier and logistics providers for the delivery of our orders.

3. INTERNATIONAL SHIPPING

House of Anaaya also provides international shipping to eligible destinations.

International Shipping Charges

  • ₹1,500 for the first 0.5 kg
  • An additional ₹1,500 for every additional 0.5 kg or part thereof

For example, if the chargeable shipment weight exceeds 0.5 kg and falls within the next 0.5 kg slab, the additional shipping charge will apply.

Final shipping charges may be communicated or displayed before order confirmation where applicable.

International Delivery Timeline

International orders generally take approximately 8–10 business days after dispatch, depending on:

  • Destination country
  • Courier service
  • Customs clearance
  • Local delivery network
  • Import regulations
  • Public holidays
  • Other logistical circumstances

Customs clearance may result in additional delays beyond our estimated delivery timeline.

Customs Duties & Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT/GST or similar taxes
  • Clearance fees
  • Other charges imposed by the destination country

These charges, where applicable, are the responsibility of the recipient/customer and are not included in House of Anaaya's product or shipping charges unless expressly stated otherwise.

House of Anaaya does not control customs charges imposed by foreign authorities.

4. ORDER PROCESSING

Processing Time

Orders are generally processed within approximately 5–10 business days after successful order/payment confirmation.

Processing time is separate from the estimated courier delivery time.

During sales, festivals, new launches, promotional events, or periods of unusually high order volume, processing may take longer.

Order Confirmation

Once your order has been successfully placed, you may receive an order confirmation through the contact details provided during checkout.

5. ORDER TRACKING

Once your order has been dispatched, tracking information may be shared through:

  • Email
  • SMS
  • WhatsApp
  • Website order-tracking facility

depending on the contact information provided and the services available.

Please allow some time after dispatch for the courier partner's tracking system to update.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify:

  • Customer name
  • House/Flat/Building number
  • Street/Area
  • Landmark, where applicable
  • City
  • State
  • PIN/Postal code
  • Country
  • Mobile number

House of Anaaya will not ordinarily be responsible for delivery delays or failures caused solely by incorrect, incomplete, or inaccurate information supplied by the customer.

If you notice an address error after placing an order, please contact our customer support team as soon as possible. Address changes cannot be guaranteed once an order has been processed or dispatched.

7. DELIVERY ATTEMPTS

Courier partners may make one or more delivery attempts depending on their operating procedures.

Customers are requested to:

  • Keep their registered mobile number active.
  • Respond to calls/messages from the courier partner.
  • Ensure someone is available to receive the shipment.
  • Provide accurate delivery information.

Failure to accept delivery may result in the shipment being returned to us as RTO (Return to Origin).

8. REFUSAL OF DELIVERY & RTO

Once an order has been dispatched, customers are requested to accept the shipment.

If a customer refuses delivery without a valid reason or fails to accept the shipment despite reasonable delivery attempts, the shipment may be treated as RTO (Return to Origin).

For Partial COD orders, any applicable advance/Partial COD amount disclosed as non-refundable under the applicable order terms may not be refunded where the shipment is returned due to circumstances attributable to the customer, subject to applicable law.

House of Anaaya may also restrict Cash on Delivery facilities for customers associated with repeated delivery refusals or excessive RTO activity.

9. DELAYED SHIPMENTS

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur because of circumstances outside our reasonable control, including:

  • Courier delays
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Strikes
  • Transportation disruptions
  • Government restrictions
  • Customs clearance
  • High order volumes
  • Remote delivery locations
  • Other unforeseen logistical circumstances

Where appropriate, our customer support team will assist with available shipment information.

10. LOST OR DAMAGED SHIPMENTS

If your shipment appears to be lost in transit or is delivered with significant external damage, please contact our customer support team promptly.

Please provide:

  • Order number
  • Tracking/AWB number, where available
  • Photographs of the package, where applicable
  • Unboxing evidence where reasonably required for a damage claim
  • Any other information reasonably required to investigate the issue

Claims will be reviewed with the relevant courier partner and handled in accordance with our applicable policies and law.

11. SHIPPING RESTRICTIONS

House of Anaaya reserves the right, subject to applicable law, to refuse, hold, or cancel an order where reasonably necessary because of:

  • Courier or shipping restrictions
  • Non-serviceable delivery locations
  • Product unavailability
  • Incorrect or incomplete customer information
  • Payment issues
  • Suspected fraudulent activity
  • Repeated COD/RTO issues
  • International shipping restrictions
  • Legal or regulatory restrictions

If House of Anaaya cancels a prepaid order because we are unable to fulfil or ship it, the applicable amount paid will be refunded in accordance with applicable law.

12. PRODUCT AVAILABILITY

All orders are subject to product availability.

In rare circumstances, if a product becomes unavailable after an order has been placed, House of Anaaya may cancel the affected item or order.

If payment has already been received and we are unable to fulfil the order, the applicable amount will be refunded through the original payment method or another legally permissible method.

13. CONTACT US

For questions regarding shipping, tracking, delivery, or your order, please contact:

HOUSE OF ANAAYA

Email: info@houseofanaaya.com
Contact Number: +91 91515 30307

Business Address:
6023/24, C-Block, 6th Floor,
Rajhans Fabrizo, Near Puna Patiya, Kangaroo Circle,
Godadara Dindoli Road, Magob,
Surat, Gujarat – 395010, India

Thank you for shopping with House of Anaaya. We appreciate your trust and support.