Refund policy

RETURN & EXCHANGE POLICY

Thank you for shopping with House of Anaaya. We value your trust and aim to provide a transparent shopping experience. Please read this Return & Exchange Policy carefully before placing your order.

By placing an order with House of Anaaya, you acknowledge that you have read and accepted the terms of this policy, subject to applicable law.

RETURNS & REFUNDS

House of Anaaya follows a No Return & No Refund Policy for products once successfully delivered, except where otherwise required under applicable law or specifically stated in this policy.

  • We do not accept returns for products once sold.
  • We do not provide monetary refunds for delivered products merely due to a change of mind.
  • Products cannot be returned because of personal preference, dislike of colour/design, or similar non-defect reasons.
  • Minor colour variations caused by photography, lighting, screen settings, or display resolution will not ordinarily be considered a product defect.

SIZE EXCHANGE

We offer size exchanges within 2 days of delivery, subject to eligibility, inspection, and product/size availability.

Customers must contact our customer support team within 2 days of receiving the order.

To qualify for an exchange, the product must be:

  • Unused and unworn
  • Unwashed
  • Unaltered
  • Free from stains, perfume, makeup, body odour, or signs of use
  • Returned with original tags, labels, packaging, and accessories intact

Products that fail to meet these conditions may be rejected during quality inspection.

EXCHANGE FOR ANOTHER PRODUCT

Where permitted under this policy, a customer requesting an exchange for another product must raise the request within 2 days of delivery.

Exchange shipping charges:

  • ₹50 for one product
  • ₹100 for more than one product

The customer will also bear the cost of shipping the original product back to House of Anaaya.

If the replacement product has a higher price, the customer must pay the applicable price difference before dispatch.

All exchanges are subject to product availability and successful quality inspection.

EXCHANGE PROCESS

  1. Contact our customer service team within 2 days of delivery.
  2. Provide your name, order number, reason for exchange, and required size/product.
  3. Once the request is accepted, our team will provide the applicable return instructions.
  4. Securely pack the product in its original packaging.
  5. Ship the product to the provided return address at your own cost.
  6. Once received, the product will undergo a quality inspection.
  7. If approved, the replacement will be processed and dispatched, subject to availability.

Please do not send any product back without first obtaining confirmation from our customer support team.

SALE & PROMOTIONAL ITEMS

Products purchased under promotional or discounted offers, including but not limited to:

  • Clearance Sale
  • End of Season Sale
  • Flash Sale
  • Buy 1 Get 1 Free
  • Buy 2 Get 1 Free
  • Combo Offers
  • Free Product Offers
  • Festival Offers
  • Special Promotional Offers
  • Discounted Products
  • Coupon Code Purchases
  • Final Sale Products

are non-returnable, non-refundable, and non-exchangeable, except where a remedy is required under applicable law for defective, damaged, or incorrectly supplied goods.

Products received free as part of an offer have no independent refund or exchange value.

PARTIAL COD / RTO ORDERS

Any Partial COD or advance amount collected against a Cash on Delivery order will be treated in accordance with the disclosed order terms and applicable law.

Where a shipment is returned to origin (RTO) because of circumstances attributable to the customer, including:

  • Refusal to accept delivery
  • Customer unavailable at the delivery location
  • Incorrect or incomplete address provided by the customer
  • Incorrect contact information
  • Failure to respond to courier calls/messages
  • Repeated unsuccessful delivery attempts

any applicable non-refundable advance/Partial COD charge disclosed at checkout may not be refundable.

REFUSAL OF DELIVERY

Once an order has been dispatched, customers are requested to accept the shipment.

If a customer refuses delivery without a valid reason, or the shipment is returned because the customer repeatedly fails to accept delivery, the order may be classified as an RTO (Return to Origin) order.

Any applicable shipping, handling, COD, Partial COD, or other charges may be deducted or treated as non-refundable to the extent permitted by applicable law and the terms disclosed at the time of purchase.

House of Anaaya reserves the right to restrict Cash on Delivery (COD) services for customers with repeated refused, rejected, or RTO orders.

PRODUCT AVAILABILITY

All orders are subject to product availability.

In rare circumstances, a product may become unavailable after an order has been placed due to inventory discrepancies, quality-control issues, simultaneous orders, or other operational reasons.

In such cases, House of Anaaya may cancel the affected product/order.

If payment has already been received for an order that House of Anaaya is unable to fulfil, the applicable amount will be refunded through the original payment method or another legally permissible method.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCT

If you receive a product that is materially damaged, defective, or different from the product ordered, please contact our customer service team within 2 days of delivery.

Customers should provide:

  • Order number
  • Clear photographs of the product
  • Photographs of the outer and inner packaging
  • Photographs of the shipping label
  • Clear video evidence where reasonably requested for verification

House of Anaaya will review the claim and, where the claim is verified, provide an appropriate remedy in accordance with applicable law and this policy.

Normal variations in colour, texture, weave, print placement, embroidery, or handcrafted detailing that are inherent to the product or manufacturing process may not constitute defects.

INSPECTION & APPROVAL

Every product returned for an approved exchange or claim will undergo quality inspection.

House of Anaaya may reject an exchange request where the product:

  • Has been worn, washed, used, or altered
  • Has been damaged after delivery
  • Contains stains, makeup, perfume, body odour, or other signs of use
  • Is missing original tags, packaging, accessories, or components
  • Has been returned outside the applicable exchange period
  • Does not correspond with the product originally supplied
  • Otherwise fails to satisfy the eligibility conditions stated in this policy

Once the returned product passes inspection, the approved exchange/replacement will be processed subject to availability.

RIGHT TO VERIFY & REFUSE CLAIMS

House of Anaaya reserves the right, subject to applicable law, to:

  • Verify any return, exchange, damage, or incorrect-product claim.
  • Request reasonable supporting evidence.
  • Conduct an internal quality inspection.
  • Compare returned merchandise with dispatch and quality-control records.
  • Reject claims that do not satisfy the conditions of this policy.
  • Reject fraudulent, manipulated, or unsupported claims.
  • Take reasonable measures against repeated misuse of return/exchange facilities or customer support.

Any decision will be based on the circumstances of the claim, available evidence, this policy, and applicable law.

SHIPPING COSTS

For customer-requested eligible exchanges, the customer will be responsible for applicable return shipping and replacement shipping charges unless otherwise confirmed by House of Anaaya.

Where House of Anaaya verifies that an incorrect, defective, or materially damaged product was supplied, shipping responsibilities will be handled in accordance with applicable law and the resolution communicated by our customer support team.

DELIVERY TIMELINE

Orders are generally processed and delivered within approximately 8–15 working days, depending on product availability, delivery location, courier operations, and other circumstances.

Delivery estimates may vary during:

  • Sales and promotional events
  • Festival periods
  • Public holidays
  • High-order-volume periods
  • Courier disruptions
  • Weather or transportation disruptions
  • Events beyond our reasonable control

An estimated delivery date is not a guaranteed delivery date unless expressly stated otherwise.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, House of Anaaya will not be liable for indirect, incidental, special, or consequential losses arising solely from the purchase, delivery, delay, return, or use of a product.

Nothing in this policy is intended to exclude or restrict any liability or consumer remedy that cannot legally be excluded or restricted under applicable Indian law.

Where legally permissible, House of Anaaya's monetary liability relating to a specific order will ordinarily be limited to the amount actually paid by the customer for the product giving rise to the claim.

FRAUDULENT OR ABUSIVE CLAIMS

House of Anaaya reserves the right to investigate orders or claims where there is reasonable evidence of fraud, abuse, manipulation, or repeated misuse of the exchange/claims process.

Where permitted by law, we may restrict certain payment or ordering facilities, including COD, for accounts associated with repeated fraudulent orders, unjustified delivery refusals, or abusive use of our services.

GOVERNING LAW & JURISDICTION

This policy and transactions made with House of Anaaya shall be governed by the laws of India.

Subject to applicable consumer-protection law and any mandatory jurisdictional rights available to consumers, disputes relating to transactions with House of Anaaya will be subject to the jurisdiction of the competent courts at Surat, Gujarat, India.

CONTACT US

For exchange requests, order-related concerns, or questions regarding this policy, please contact:

HOUSE OF ANAAYA

Customer Support: +91 91515 30307
Email: info@houseofanaaya.com

Address:
6023/24, C-Block, 6th Floor,
Rajhans Fabrizo, Near Puna Patiya, Kangaroo Circle,
Godadara Dindoli Road, Magob,
Surat, Gujarat – 395010, India

House of Anaaya reserves the right to update or modify this policy from time to time. The policy applicable to an order will be subject to the terms displayed and applicable at the relevant time, along with applicable law.